Deputy Director, Large Business, HM Revenue & Customs, Nottingham, £71k + civil service pension

Summary

Large Business is responsible for HMRC’s compliance work with the largest and most complex business customers, businesses which account for some 40% of HMRC’s annual revenues.

Our strategy is applied to the UK’s 2,000 most complex businesses, which have each been allocated a Customer Compliance Manager (CCM) reflecting our resource intensive, cooperative compliance approach. Using this approach we subject these businesses to an exceptional level of scrutiny and are actively investigating around half of them at any one time.

This is an exciting and challenging time to be part of Large Business. The taxation of multinationals remains the focus of keen media and Parliamentary interest. We have implemented a package of new measures to increase large business tax compliance and transparency, including the legislative changes flowing from the OECD-led base erosion and profit shifting agenda. In addition we have recently rolled-out our new enhanced approach to risk assessment to bring to bear increasingly low risk tax behaviours among our large business customers.

Large Business is fully engaged with HMRC’s transformation programmes which will provide opportunities to build our compliance capabilities. You will play a key role in influencing and implementing these changes.

Large Business is currently organised into six regions and two specialist teams, each headed by an SCS PB1 Deputy Director who, with the Director of Large Business, form the Large Business Leadership Team (LBLT).

Job description

Reporting to the Director of LB, the successful candidate will be responsible for leading around 400 staff in two locations – the Birmingham and Nottingham Regional Centres – and for delivering excellent compliance outcomes across a customer population of some of the UK's largest and most complex businesses.

The Deputy Director (DD) will be a proven leader who will play a key role in the continued development and delivery of our Large Business Compliance Strategy, will help build the capability and skills of our people, and will motivate our people to deliver great service outcomes for our customers.

This role will be one of the most senior tax professionals in the Department, will play a key part in leading delivery of high-quality tax compliance outcomes, both within the directorate, and also working alongside colleagues across HMRC.

In addition, as part of HMRC’s senior leadership in the Midlands, the DD will be influential in moulding the future of the Department in the Birmingham and Nottingham Regional Centres.

Therefore, alongside strong leadership skills, the role
requires excellent stakeholder management and a broad tax technical understanding.

The DD will have a passion for developing colleagues and leaders of the future, promoting an empowering culture that gives their teams space and authority to deliver and rewards innovation and initiative.

The DD will engage with key customers and stakeholders, particularly in relation to the most complex and challenging tax technical cases.

Responsibilities

. A member of the Large Business Leadership Team, contributing to the corporate and collective leadership of the directorate; developing, determining and leading LB strategic direction.

. Lead the LB Midlands region, setting the strategic, cultural and behavioural direction in support of LB objectives.

As one of the department’s senior leaders, inspire people and help to build an inclusive culture within our regional centres and create a great place for all of our people to work.

. Play an active role as a senior leader in LB and across HMRC, setting strategic direction, driving innovation, generating influence, leading capability building and taking specific responsibility for an LBLT portfolio.

. Ensure resources are deployed flexibly and effectively, in line with the highest risks and, working with other areas of LB, balance priorities effectively.

. Resolve significant, sensitive or potentially high-profile complaints and other compliance issues, using judgment and experience to handle swiftly and carefully.

. Manage regional finances and budget, ensuring appropriate governance and cost control.

Responsibilities

Person Specification

As senior leaders in Large Business, Deputy Directors play a key role in leadership, building technical capability, engagement and facilitating change.

You will be able to demonstrate:

Leadership - Excellent leadership skills with the ability to nurture and build capability within teams and the ability to motivate people towards stretching goals and inspire the team and delivery partners to engage fully with our business plans and HMRC’s long term vision.

Strategic awareness - Experience of formulating, leading and implementing strategies, policies and programmes which cross organisational boundaries.

Communicating and influencing - The ability to manage effective relationships with internal and external stakeholders at senior level, strong collaboration and influencing skills to build an effective network of key stakeholders quickly. Excellent communication skills to engage confidently in a wide range of situations.

Delivering at Pace - Strong customer service ethos and focus on delivery with the ability to respond quickly to changing circumstances and tight timescales as priorities evolve and escalate issues for resolution.

Specialist knowledge and experience - Recent compliance experience of working on the most challenging and complex tax technical issues, and the ability to quickly develop an understanding of the Large Business operating model.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension