O Compliance Caseworker

Summary
At HMRC we're committed to getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.
Job description
Before applying please consider the following:

New Civil Servants will join on the pay band minimum (£26,586).

We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday.

From 14 June 2021 we are trialling a flexible working arrangement where our operating hours will be Monday to Friday between 7am to 6pm. We will evaluate this trial to make sure we deliver the appropriate level of customer service.

The flexible working arrangement trial will be regularly reviewed in consultation with Trade Unions. Please only continue with your application if you can work either of these working arrangements.

Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 3500 people currently in C&P, and this figure is growing fast.

What will I be doing?

As an Officer (Band O) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will build on your skills and knowledge across a wide range of taxes and risks.

You will be dealing with non-compliance through customer interaction using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required.

Full support and training will be provided to help you handle difficult situations with confidence.

Working Arrangements

We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays.

From 14 June 2021, we are trialling a flexible working arrangement where our operating hours will be Monday to Friday from 7am to 6pm. More details can be found in the candidate pack.

Part-time working opportunities (minimum 22 hours per week covering various arrangements during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

Responsibilities
You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and helping our customers to get it right first time.
We are looking for the following qualities:

Strong communication skills – written and verbal, enabling you to effectively document and communicate the outcome of your investigations.

Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.

Attention to detail - the ability to review information, figures and tax calculations thoroughly and accurately to identify compliance risks.

Resilient - flexible and able to move to new projects and priorities at short notice.

Focused - able to follow processes and guidance ensuring quality standards are adhered to.

Eager to learn - capable of developing the required level of tax technical skills to enable you to become a tax professional.

Behaviours
We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Working Together
Benefits
As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

Excellent training and career progression

Competitive pensions

Learning and development tailored to your role

A culture encouraging inclusion and diversity