Provide technical expertise for Vertex’s internal and external software applications and products including the design, implementation and maintenance of internal tools and other processes to enhance the productivity of the International tax research team and other related Vertex entities in order to meet particular customer or industry specific needs. The ideal candidate must have a solid technology background paired with a good understanding of International Indirect Tax. Prior experience with RPA’s, bots and other automation tools is an asset. This position is located in Europe (Netherlands or UK) or King of Prussia, PA.
Essential job functions AND responsibilities:
Assist in the design, implementation and maintenance of tools to:
Analyze and identifying the requirements and needs of the Tax Research Department as it relates to tax content.
Collaborate with the members of the Tax Research Department to assist in approaches to taxability findings and help in the awareness of how data should be used by tax professionals so that it can be structured for the various product lines.
Work with Tax Research co-workers to identify pain points and recommend effective solutions.
Create, design and review with customers to ensure tools will meet their needs.
Implement and unit test solutions.
Gather, prioritize and respond to internal and external customers’ defect and enhancement requests on tools.
Evaluate and recommend third-party tools to increase productivity of staff.
Assist in developing requirements for new tax functionality.
Determine how expected tax results or rules impact Vertex products regarding the addition of new content or the maintenance of existing content.
Structure complex tax content within Vertex products in a logical manner that is consistent with system architecture and platforms.
Assist in providing training, troubleshooting and other support for newly implemented and enhanced applications.
Identify future risks regarding content and contribute to the deployment of the mitigation plan for such risks.
Perform and/or monitor end to end testing of transactions from rules creation, through taxability determination and calculations, exports to returns and review of compliance reporting.
Assist in creating and maintaining documentation of the processes for technology connections to research activities and tax data content.
Knowledge, skills and abilities:
Possesses the capability to understand complex tax and case law and apply to software.
Demonstrate a knowledge of the latest areas of new technology and how they could apply to their assigned projects.
Understanding of both the business processes and technical knowledge of the system processing and related business practices
Extensive experience and an in-depth knowledge of our products, information systems, and software development lifecycles
Demonstrated working knowledge of relational database concepts and the related modeling and implementation tools; this requires the ability to understand data modeling and the table structures of Vertex software applications and internal tools.
Ability to collaborate on the design and development of internal applications and/or database systems.
Current knowledge of tax law and policies and how they could apply to our software.
Experience problem-solving complex issues.
Experience effectively managing teams.
Experience influencing and creating awareness.
Experience multi-tasking and ability to prioritize to meet team goals, commitments and KPI’s.
Experience showing emotional maturity while under stress.
Experience interacting and communicating effectively with external, internal customers and stakeholders.
Exposure to a broad spectrum of taxes and jurisdictions.
Subject Matter Expert (SME in multiple tax fields.
Experience in tax technology solutions, design logic skills.
Understanding how customers would use Vertex products or equivalent product.
Experience working in multi-jurisdictions/ regions.
Experience in project management, estimation skills.
Experience utilizing time management and effectively communicating competing priorities.
Ability to apply broad expertise or knowledge to contribute to development of company objectives and principles to resolve complex issues in creative ways.
Ability to work with minimal direct supervision. Wide latitude for decision making.
Ability to create formal people networks involving coordination among groups.
Ability to listen and understand information and communicate the same.
Ability to apply professional concepts, experience and company objectives in order to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
Must possess good interpersonal organizational, presentation and facilitation skills.
Must be results oriented and customer focused.
Proficiency in Microsoft Office packages.
Sufficient knowledge of business communication, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.
EDUCATION, TRAINING and experience:
B.S. in Computer Science, Software Engineering, Accounting/Finance, or related field required.
Requires 15+ years working knowledge of requirements processing, business analysis and modeling concepts, information systems, software development lifecycle, facilitation and influencing abilities.
Experience working with Vertex products or any other tax determination type equivalent tools.
Other Qualifications – The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Vertex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods of time and move freely around the building. Travel may be required.